A big congratulations to Debbie who works in our holiday reservations department for completing a level 2 apprenticeship in customer service in conjunction with Weston College.
We caught up with Debbie to find out more.
How long did it take you to complete your apprenticeship?
It took me just under 2 years to complete the course.
How will you apply what you have learnt to your job? I learnt various information and skills whilst doing this course, things that I will be able to apply within my job role are how to communicate with customers in different ways (e.g. online customer chat, emails and over the phone) this will help me as I am now able to collect the correct information from customer help with questions, queries or bookings. I have also learnt about the rules and regulations on the new GDPR (data protection act), needing to collect the correct information but also making sure customer are happy with us storing their details on system so that we are able to get in touch with them in the future. But most of all making sure that customers are aware that I am more than happy to help them at all times, making sure i can do everything i can to help. Making a customers experience from the very first call when making their holiday booking. What support did you receive?
My apprenticeship was worked based meaning an assessor from the college regularly visited me at work to see how I was getting on, to offer advice and also complete practical assessments of my work. My manager and employer supported me the whole way and fully funded the apprenticeship. Now I have finished the qualification I receive an enhanced rate of pay.
Sarah House Company Director commented ‘Well done Debbie for completing your apprenticeship with flying colours. We are pleased to hear you have developed your skills and are applying them on a daily basis.’
Brean Leisure Park & Holiday Resort Unity offer apprenticeships in a wide range of business areas from business admin to customer services, sales, cooking, electrical and environmental. This is for both new recruits and also existing team members. Get in touch with Teresa on jobs@brean.com if you are interested in joining our award winning #teambrean