Kelly Davison​

Holiday Resort Unity Reception Manager

I started working for the company as a Seasonal Receptionist in 2007, and have been the Reception Manager for the past two years.

How has your role progressed since you started?

When I first joined the company I worked as a seasonal receptionist throughout University for 3 years, then I went travelling for 6 months. After travelling I was able to come back as a receptionist for a season later that year I was able to have the opportunity to take part in a graduate programme. This enabled me to work in every department on site, I was able to work along the managers to see how they run the department and how departments work together.


After this year programme the House family was able to create a Guest service co-ordinator role for me. During this role I was able to concentrate on developing the sites level of customer service within all departments. After a few years in that role I was given the opportunity to become the Reception and Customer Service Manager, I now manage my own team in the holiday park reception and still have an active role in helping developing customer service.

What are your main responsibilities?

I help develop reception staff members to be the best that they can, help customers with feedback or complaints, complete inductions, dealing with seasonal pitch owners.

What do you like most about your job? Watching the reception team develop over the season and become more confident and successful with tasks.

What opportunities are there in reception? If you want to succeed in reception and work up the 'ladder' there are always opportunities to progress, the more you put in the more you get out of it. When working in reception not only do you gain confidence and adapt your skill sets you also become part of a family.


Oskaar Boyce


Tourism & Leisure Work Experience


I joined the company for my Year 10 work experience week in June 2017. I loved it so much that I applied to complete my Year 11 extended work experience placement which I will complete in May 2018. I knew that I wanted to have a career in Tourism and Leisure and particularly I wanted to work for a Holiday Resort so this opportunity has been extremely

beneficial as I have learnt about lots of different departments that otherwise I wouldn’t have had the opportunity to experience.


How has your work experience helped you to progress?

During my placement at Brean Play I decided that as I was enjoying my placement so much that I wanted to work for the company. I successfully applied and have been working as part of the Brean Play team since February 2018. I continue to complete my time on work experience alongside my shifts at Play so I am continuing to learn about the company and how each department works together to be one team #TEAMBREAN. Since starting working at Brean Play I have covered most of the positions and have now completed my Party Host training and have just recently ran my first party.


What do you most like about your job?

I really enjoy my job, working with a great team of people whilst being able to work in an area that I am most interested in for my future.


What is great about working in the leisure industry?

It’s great working in the leisure industry as it is nice to see so many holiday makers and locals enjoying the facilities at Brean Play whilst enjoying the atmosphere and having fun.

Jeff Smith

Leisure Manager  - Brean


Splash, Brean Play & Gym

When did you start and what is your current role?

I started in the middle of the busy summer holidays in 2009, my current role is Leisure Manager.

How has your role progressed since you started? 

Back when I started in 2009 I was hired as the Pool Manager running a small pool complex and responsible for approximately 15 members of staff. Over the years Brean Splash Waterpark has grown so much and we have added new pools, new slides, an indoor soft play area and a gym! The retail and café side of the business has also changed significantly from when I first started and I've had to develop new skills to manage these areas successfully. I am now responsible for over 70 members of staff and our attractions here see over 250,000 visitors per year! 

What are your main responsibilities?

I oversee the smooth running of Brean Splash Waterpark & Gym and also Brean Play, I get involved with every aspect of the Leisure business, this can be doing anything from giving the team a hand cleaning to planning new pools, waterslides and strategic developments for the business. 

What is great about working in the leisure industry?

I love to see how happy our customers are after using our attractions, this isn't always the kids either! I see plenty of adults having fun on our water slides and in the play area. This is how I stay motivated. 

Customers are expecting more and more these days and we as a business are selling more than just a swim or a play! It's the experience the customer gets and the memories they have after having a holiday with us or even just a day visit.  That's what drives me to make things better for our customers, we are forward thinking and try to keep one step ahead! The team and I give it 100% to ensure our customers enjoy their experience and go away telling others about it.

We employ a whole host of staff within the leisure department, we have jobs in catering, lifeguarding, swim teaching, gym instructing, personal training, cleaning, supervisory roles, management and much more! There are fantastic career development opportunities and we give our staff the best possible training and support to aid their development throughout their employment.

We also employ college and university students to help us cover our busy school holiday times. If you are looking for a summer job or even a full career in the leisure industry check out our job page here 



Holiday Reservations Team Member who has recently completed an apprenticeship 

How long did it take you to complete your apprenticeship?

It took me just under 2 years to complete the course.

How will you apply what you have learnt to your job?

I learnt various information and skills whilst doing this course, things that I will be able to apply within my job role are how to communicate with customers in different ways (e.g. online customer chat, emails and over the phone) this will help me as I am now able to collect the correct information from customer help with questions, queries or bookings. I have also learnt about the rules and regulations on the new GDPR (data protection act), needing to collect the correct information but also making sure customer are happy with us storing their details on the system so that we are able to get in touch with them in the future.

But most of all making sure that customers are aware that I am more than happy to help them at all times, making sure I can do everything I can to help. Making customers experience from the very first call when making their holiday booking.


What support did you receive?

My apprenticeship was worked based meaning an assessor from the college regularly visited me at work to see how I was getting on, to offer advice and also complete practical assessments of my work. My manager and employer supported me the whole way and fully funded the apprenticeship. Now I have finished the qualification I receive an enhanced rate of pay. 

Brean Leisure Park
Brean Splash Waterpark & Gym Logo
Brean Play Logo
Brean Golf Club Logo
Brean Golf Club
Holiday Resort Unity Brean Logo
Brean Leisure Park Logo
Brean Splash Waterpark & Gym Logo
Brean Play Logo



01278 751595