MEET SOME OF THE TEAM
Holiday Resort Unity Recruitment
and Training Officer
Hi, my name is Teresa and my role is to look after recruitment and Training at the Holiday Resort.
I have been here just under 3 years and have thoroughly enjoyed my time working with the team and helping them with recruitment and promoting the training we have available.
My background has always been in Holiday Parks and I have many years’ of experience in Human Resources, Recruitment and Training, as well as Customer Services.
I love people and have a passion for Training and giving people opportunities, and hope this is something I can work more on in the coming months/years. We have built good links with Local Colleges, and Training Providers, and have been offering Apprenticeships and different training opportunities in many different areas to our Employees.
We are also working with our local schools and colleges offering work placements, which give students a good insight into the fantastic opportunities that are on offer in the Leisure Industry, and we have had many successes in being able to offer work opportunities, leading on to Apprenticeships for them.
The Leisure Industry is an interesting and exciting place to work. It is not like your average role, it is fun and you get great job satisfaction helping to make Memories for our Holiday Makers. There are so many different roles at the Holiday Resort, that there really is something for everyone. Whether you are just starting out on your Career, in the height of it, or getting ready to retire and looking for some part time hours. It really offers you so many opportunities to use your skills or to learn some new ones.
So, why not give it a try and see what we have got to offer!
Holiday Resort Unity Reception Manager
I started working for the company as a Seasonal Receptionist in 2007, and have been the Reception Manager for the past two years.
How has your role progressed since you started?
When I first joined the company I worked as a seasonal receptionist throughout University for 3 years, then I went travelling for 6 months. After travelling I was able to come back as a receptionist for a season later that year I was able to have the opportunity to take part in a graduate programme. This enabled me to work in every department on site, I was able to work along the managers to see how they run the department and how departments work together.
After this year programme the House family was able to create a Guest service co-ordinator role for me. During this role I was able to concentrate on developing the sites level of customer service within all departments. After a few years in that role I was given the opportunity to become the Reception and Customer Service Manager, I now manage my own team in the holiday park reception and still have an active role in helping developing customer service.
What are your main responsibilities?
I help develop reception staff members to be the best that they can, help customers with feedback or complaints, complete inductions, dealing with seasonal pitch owners.
What do you like most about your job? Watching the reception team develop over the season and become more confident and successful with tasks.
What opportunities are there in reception? If you want to succeed in reception and work up the 'ladder' there are always opportunities to progress, the more you put in the more you get out of it. When working in reception not only do you gain confidence and adapt your skill sets you also become part of a family.
Tourism & Leisure Work Experience
I joined the company for my Year 10 work experience week in June 2017. I loved it so much that I applied to complete my Year 11 extended work experience placement which I will complete in May 2018. I knew that I wanted to have a career in Tourism and Leisure and particularly I wanted to work for a Holiday Resort so this opportunity has been extremely
beneficial as I have learnt about lots of different departments that otherwise I wouldn’t have had the opportunity to experience.
How has your work experience helped you to progress?
During my placement at Brean Play I decided that as I was enjoying my placement so much that I wanted to work for the company. I successfully applied and have been working as part of the Brean Play team since February 2018. I continue to complete my time on work experience alongside my shifts at Play so I am continuing to learn about the company and how each department works together to be one team #TEAMBREAN. Since starting working at Brean Play I have covered most of the positions and have now completed my Party Host training and have just recently ran my first party.
What do you most like about your job?
I really enjoy my job, working with a great team of people whilst being able to work in an area that I am most interested in for my future.
What is great about working in the leisure industry?
It’s great working in the leisure industry as it is nice to see so many holiday makers and locals enjoying the facilities at Brean Play whilst enjoying the atmosphere and having fun.
Holiday Reservations Team Member who has recently completed an apprenticeship
How long did it take you to complete your apprenticeship?
It took me just under 2 years to complete the course.
How will you apply what you have learnt to your job?
I learnt various information and skills whilst doing this course, things that I will be able to apply within my job role are how to communicate with customers in different ways (e.g. online customer chat, emails and over the phone) this will help me as I am now able to collect the correct information from customer help with questions, queries or bookings. I have also learnt about the rules and regulations on the new GDPR (data protection act), needing to collect the correct information but also making sure customer are happy with us storing their details on the system so that we are able to get in touch with them in the future.
But most of all making sure that customers are aware that I am more than happy to help them at all times, making sure I can do everything I can to help. Making customers experience from the very first call when making their holiday booking.
What support did you receive?
My apprenticeship was worked based meaning an assessor from the college regularly visited me at work to see how I was getting on, to offer advice and also complete practical assessments of my work. My manager and employer supported me the whole way and fully funded the apprenticeship. Now I have finished the qualification I receive an enhanced rate of pay.